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Archjadeja Student
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HP Recommended

Newly bought Laptop not working properly

Hp pavilion w6021
Microsoft Windows 10 (64-bit)
I have newly bought my laptop and not a single webpage opens even with a working net connection.
Moreover i m unable to download any apps from the windows store
Please help.
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Message 2 of 2
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HP Recommended

Newly bought Laptop not working properly

@Archjadeja

 

Hello;

Allow me to welcome you to the HP forums!

 

You should not be having problems like this with a brand new PC.

 

You paid for free HP Tech Support as part of the warranty coverage, so you might as well make use of it.

While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet and do the needed repairs.


If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836

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However, HP Customer Support is generally not available on the weekends, so you might have to wait until Monday to contact them.
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Good Luck

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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