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Posts: 8
Member Since: ‎09-12-2015
Message 1 of 4 (2,955 Views)

No BASS - poor sound quality.

[ Edited ]
Product Name: HP Pavilion TS Sleekbook 14
Operating System: Microsoft Windows 10 (64-bit)

Hello everyone,

Please I need help with my Laptop:

HP Pavilion TS Sleekbook 14
Original OS: Windows 8, then upgraded to Windows 8.1, then currently upgraded to Windows 10 Home 64-bit.

Problem 1: The "Touch Screen" feature is not working anymore. I can't remember if it happened during upgrades since I rarely touch the screen.

Problem 2: Since around 2 months ago, the sound quality deteriorated. The volume is still good, but no bass when listening with both headphones or theater speakers. But when I used other music players, both headphones & theater speakers sound very good. So the problem is in my laptop, even the graphic Equalizer cannot enhance the quality. The sound in my laptop is very essential since I do music productions using this laptop. It's frustrating having this poor sound quality. I already did Uninstall & Reinstall the driver IDT High Definition Audio CODEC but still no improvement.

Can anyone help me?

Thank you.

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Associate Professor
Associate Professor
Posts: 1,105
Member Since: ‎09-09-2015
Message 2 of 4 (2,896 Views)

Re: No BASS - poor sound quality.




test the driver


Uninstall the old IDT driver and reboot


after reboot install the new driver​​-72000/sp71886.exe


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Posts: 8
Member Since: ‎09-12-2015
Message 3 of 4 (2,849 Views)

Re: No BASS - poor sound quality.

Thank you for your answer.

I did your advise but still no improvement.

Posts: 8
Member Since: ‎09-12-2015
Message 4 of 4 (2,662 Views)

Re: No BASS - poor sound quality.

I already found the solution!


For anyone of you who got the same problem,


1. Right click the Speaker icon in the bottom right corner by your time.
2. Click <Playback Devices>.
3. Click <Speakers>.
4. Click <Properties>.
5. Click the <Advanced> tab.
6. Unchek <Enable audio enhancements>.
7. Click <Apply> then <OK>.

You may want also to do the same on your other Playback devices like Communications Headphones.

Hope this can help.

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