The HP Community is here for you.
09-12-2015 12:08 PM - edited 09-12-2015 12:39 PM
Please I need help with my Laptop:
HP Pavilion TS Sleekbook 14
Original OS: Windows 8, then upgraded to Windows 8.1, then currently upgraded to Windows 10 Home 64-bit.
Problem 1: The "Touch Screen" feature is not working anymore. I can't remember if it happened during upgrades since I rarely touch the screen.
Problem 2: Since around 2 months ago, the sound quality deteriorated. The volume is still good, but no bass when listening with both headphones or theater speakers. But when I used other music players, both headphones & theater speakers sound very good. So the problem is in my laptop, even the graphic Equalizer cannot enhance the quality. The sound in my laptop is very essential since I do music productions using this laptop. It's frustrating having this poor sound quality. I already did Uninstall & Reinstall the driver IDT High Definition Audio CODEC but still no improvement.
Can anyone help me?
09-14-2015 04:12 AM
test the driver
Uninstall the old IDT driver and reboot
after reboot install the new driver
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!
04-09-2016 06:48 AM
I already found the solution!
For anyone of you who got the same problem,
1. Right click the Speaker icon in the bottom right corner by your time.
2. Click <Playback Devices>.
3. Click <Speakers>.
4. Click <Properties>.
5. Click the <Advanced> tab.
6. Unchek <Enable audio enhancements>.
7. Click <Apply> then <OK>.
You may want also to do the same on your other Playback devices like Communications Headphones.
Hope this can help.