Having trouble signing in? Try this!
Ask questions. Help others.
The HP Community is here for you.
Post new question
Question
Reply
 
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Honor Student
Posts: 2
Member Since: ‎10-20-2016
Message 1 of 3 (290 Views)

No Recovery Manager on my laptop.

Product Name: pavilion dv6 7003em
Operating System: Microsoft Windows 7 (64-bit)

I reinstalled Win7 on my laptop, but I didn't use HP recovery manager. Now widows is not functioning properly and I can't find recovery manager to reinstall it again.

I've tried downloading it from HP website, but I get the massege: ''Softpaq does not apply to the system no hp recovery manager installed'' when I try to install it. 

 

Please help!

0 Kudos
Grad Student
Posts: 252
Member Since: ‎11-19-2012
Message 2 of 3 (275 Views)

Re: No Recovery Manager on my laptop.

Hi Jugger,

 

I think the computer that you are having is more than 2 years old.  

 

You may use the following link to download the Recovery manager application in your computer, and that might help you to reinstall the windows 7 OS ,.  I don't think , Tech Support  would be able to send you the recovery software since the comp;uter is more than 2 years old.. but .. you may always call them @ 1-800-474-6836

 

The link i was mentioning about is  :  http://support.hp.com/us-en/drivers/selfservice/hp-pavilion-dv6-7000-entertainment-notebook-pc-serie...

 

Thank you for choosing HP,

 

You have a great day,

 

Regards,

 

Ashok

Ashok ... HP..always working
Honor Student
Posts: 2
Member Since: ‎10-20-2016
Message 3 of 3 (261 Views)

Re: No Recovery Manager on my laptop.

[ Edited ]

That is exactly  where I downloaded from, but I'm not able to install it. It pops this massage ''Softpaq does not apply to the system no hp recovery manager installed''.

 

I am pretty stuck right now, because I'm not able to get widows ISO file from microsoft website, it says that I have to contat device manufacturer and I can't reinstall through HP.  

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation