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10-20-2016 08:32 AM
I reinstalled Win7 on my laptop, but I didn't use HP recovery manager. Now widows is not functioning properly and I can't find recovery manager to reinstall it again.
I've tried downloading it from HP website, but I get the massege: ''Softpaq does not apply to the system no hp recovery manager installed'' when I try to install it.
10-20-2016 08:50 AM
I think the computer that you are having is more than 2 years old.
You may use the following link to download the Recovery manager application in your computer, and that might help you to reinstall the windows 7 OS ,. I don't think , Tech Support would be able to send you the recovery software since the comp;uter is more than 2 years old.. but .. you may always call them @ 1-800-474-6836
The link i was mentioning about is : http://support.hp.com/us-en/drivers/selfservice/hp-pavilion-dv6-7000-entertainment-notebook-pc-serie...
Thank you for choosing HP,
You have a great day,
10-20-2016 09:25 AM - edited 10-20-2016 09:26 AM
That is exactly where I downloaded from, but I'm not able to install it. It pops this massage ''Softpaq does not apply to the system no hp recovery manager installed''.
I am pretty stuck right now, because I'm not able to get widows ISO file from microsoft website, it says that I have to contat device manufacturer and I can't reinstall through HP.