Having trouble signing in? Try this!
Ask questions. Help others.
The HP Community is here for you.
Post new question
Question
Reply
 
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Student
Posts: 1
Member Since: ‎08-29-2016
Message 1 of 4 (991 Views)
Accepted Solution

No audio for built in speaker and headphone with jack after driver and windows update

[ Edited ]
Product Name: HP EliteBook 850 G3
Operating System: Microsoft Windows 10 (64-bit)

Hi, 

 

I just made some driver update and windows ( windows anniversary ) update and after installing i do not have any sound with the built in spaker or with my headphone plugged with a jack anymore. But with a usb headphone it works!

 

When i go to the Windows playback devices window there is no device present.

 

I already update the Audio drivers and restart run the audio troubleshooting tool in Windows but nothing new it doesn't work.

 

Gauthier

 

 

0 Kudos
Accepted Solution

Re: No audio for built in speaker and headphone with jack after driver and windows update

Hi Gunthar,

 

Give the following driver a shot

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_171406_1

 

This driver resolved the same issue we were experiencing with our Elitebook 840 G3's 

 

View solution in context
Intern
Posts: 7
Member Since: ‎08-23-2016
Message 2 of 4 (945 Views)

Re: No audio for built in speaker and headphone with jack after driver and windows update

Hi Gunthar,

 

Give the following driver a shot

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_171406_1

 

This driver resolved the same issue we were experiencing with our Elitebook 840 G3's 

 

Honor Student
Posts: 2
Member Since: ‎07-12-2017
Message 3 of 4 (113 Views)

Re: No audio for built in speaker and headphone with jack after driver and windows update

Does anyone know what the name of this driver is? I'm having trouble with 840 G3 after the windows update but the link isn't taking me to a download page.

Moderator
Posts: 15,883
Member Since: ‎09-30-2014
Message 4 of 4 (109 Views)

Re: No audio for built in speaker and headphone with jack after driver and windows update

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue. 
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about forum posting, please feel free to send me a private message!

Thank you

I work on behalf of HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation