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Gunthar Student
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No audio for built in speaker and headphone with jack after driver and windows update

HP EliteBook 850 G3
Microsoft Windows 10 (64-bit)

Hi, 

 

I just made some driver update and windows ( windows anniversary ) update and after installing i do not have any sound with the built in spaker or with my headphone plugged with a jack anymore. But with a usb headphone it works!

 

When i go to the Windows playback devices window there is no device present.

 

I already update the Audio drivers and restart run the audio troubleshooting tool in Windows but nothing new it doesn't work.

 

Gauthier

 

 

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Intern
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No audio for built in speaker and headphone with jack after driver and windows update

Hi Gunthar,

 

Give the following driver a shot

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_171406_1

 

This driver resolved the same issue we were experiencing with our Elitebook 840 G3's 

 

Rich32 Honor Student
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No audio for built in speaker and headphone with jack after driver and windows update

Does anyone know what the name of this driver is? I'm having trouble with 840 G3 after the windows update but the link isn't taking me to a download page.

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No audio for built in speaker and headphone with jack after driver and windows update

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue. 
To be more helpful with your post, you can add key information if you desire: 
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