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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-07-2017 09:19 AM

HP Recommended

Hope someone can help.

 

HP notebook problem has occurred today in that none of the browsers will open up the internet. 

 

I am am using an iPad in the same network without any problems.  I am sending emails using Outlook on the notebook again with no issues.

 

I noticed another post had a problem with Chrome browser - so I have uninstalled this and restarted the computer. I have also tried the tip of switching off and removing battery and restarting but still no joy.

 

When I open Microsoft Edge - the "Where to next?" Question appears and allows me to enter a web address but then the little circle of dots next to the Start on the top left hand corner just goes round and round constantly.

 

When I open Internet Explorer I see a message saying "waiting for hp15-comm.m......   with a constantly turning circle.

If I enter any address in the bar it just constantly says waiting for 

 

Look forward to a solution.

1 REPLY 1

‎02-07-2017 10:33 AM

HP Recommended

For anyone looking for an answer - I subsequently found this one from years ago - but it still worked for me

 

Accepted Solution Internet is working but browsers will not load.
Options
‎10-20-2010 04:02 PM
About a week ago my web browsers stopped working. I'm running Vista and I use FireFox. I also have Internet Explorer but neither of them will load any web page when i go to them. I know my connection is working because I can use any other program that requires internet. I've been told that I have a virus. I've ran Malwarebytes, RKill, Avast!, CCleaner, Advanced System Care, and I've tried a system restore but nothing has helped. Anyone have any idea whats wrong or how I can fix this?
4
Accepted Solution Re: Internet is working but browsers will not load.
10-20-2010 04:23 PM
Hi,

From the start menu.....All Program......Accessories, right click on the Command Prompt and select 'Run as Administrator'. Enter the command listed below seperately and hit return after each one.

ipconfig /flushdns
nbtstat -R
nbtstat -RR
netsh int reset resetlog.txt
netsh int ip reset
netsh winsock reset

Now type exit and hit return. Reboot your computer and see if this has worked.

Best wishes,

DP-K

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