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As I understand the computer is stuck on the hp logo screen since the last attempt to reset it,
Don't worry, we'll take care of this together 😉
Although, I need a few details to provide an accurate solution:
Was the update/reset process interrupted?
When was the last time it worked (date)?
Is there an error message that appears on the screen or just the logo?
In the meantime, please attempt the below steps: Perform a hard reset
Attempt a BIOS recovery
you could attempt to access the safe mode: click here for details.
The only other steps to resolve the issue would be to Remove and reseat the memory modules
Perform an HP System Recovery
If you wish to attempt a data backup prior to resetting windows: Click here
I hope this helps. Let me know if you require any further assistance.
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Jeet_Singh I am an HP Employee
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