Resolve Windows 10 or update issues on HP computer or printer– Click Here
All of a sudden my x360 will not charge the battery while plugged in. It recognizes that it is plugged in but says not charging. I have shut it down hoping it would charge while turned off but no luck. Please help! Thank you!
Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.
To have the best experience on HP forum, you can also visit our HP Forums Guide to know more.
I understand you are having a problem charging the battery even though the AC adapter is plugged in.
Thank you for sharing the issue details. I would be glad to help you.
I recommend you try the steps below and check if that helps.
You can also follow the link below from our HP Support Site to help you with the battery issue.
Hope this helps. Let me know if any assistance is required.
Wish you a wonderful day ahead.
KrazyToadI Am An HP Employee
Thank you for your reply and keeping me updated.
As you mentioned that the battery test passed , in this case you can try updating the bios by clicking the following link http://support.hp.com/us-en/drivers .
If this doesn’t resolve the charging issue, then I would request you to kindly give us a call so that we can help you get this issue resolved.
You can find our phone numbers by clicking this link http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html .
Do let me know if any help is required.
Wish you a wonderful day. Cheers.
Didn't find what you were looking for?
Ask the community