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Student
Posts: 1
Member Since: ‎05-28-2016
Message 1 of 2 (110 Views)

Notebook died after I turned it off while updating.

Product Name: hp envy m6 notebook
Operating System: Microsoft Windows 8 (32-bit)
Turned off my hp envy notebook while it was updating and now it's dead. It will not start up at all and when I plugged it in still nothing, know light of any kind lights up. Please can you help?

Thank you,
Christy
0 Kudos
Retired
Posts: 3,798
Member Since: ‎12-08-2015
Message 2 of 2 (83 Views)

Re: Notebook died after I turned it off while updating.

Hi @sityfyd,

Thanks for becoming a member of the HP Support Forums. I understand you are having an issue with computer not starting. I will be glad to help you.

 

Please follow the steps from Computer Does Not Start (Windows 8).

 

Please keep me informed of how things went. 

If you require further assistance, let me know and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! :)

 

Thanks.

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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