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Notebook stops charging.

HP Notebook-14-ac100ne
Microsoft Windows 10 (64-bit)

Model: N9R07EA

One Month old notebook stops charging. I used spare adapter also but nothing happens.  I troubleshoot by removing all the things like adapter, port devices, battery. I also tried using AC power directly without battery.

I am using it in India. Its out of India purchase.

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HP Recommended

Notebook stops charging.

Hi @ark123,

Welcome to the HP forum!:smileyhappy: Thank you for becoming a HP Forum member. It is a dynamite location to get help from the community, get suggestions and find what has worked for others. For you have the best experience, here is a link for you to review, should you have any concerns: First Time Here? Learn How to Post and More.

 

I grasp that you have only had your notebook a month and it has stopped charging.You tried using a spare adapter but the issue remained. You have tried removing the port devices but that also did not help. Here are two links that should aid with this issue.

HP Notebook PCs - Testing and Using the AC Power Adapter

HP Notebook PCs - Battery Does Not Power Notebook or Hold a Charge

If the issue remains. as it is only a month old you should be in warranty. Please contact HP Support for further assistance. Contact HP Support.

 

Please let me know the outcome.

 

Please let me know if this resolves the issue by marking this post as "Accept as Solution" To simply say thanks, click the Thumbs Up” below!  🙂  If you require further assistance let me know and I will gladly do all I can to help.

Sparkles1

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