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01-05-2017 09:18 AM
I have a 15-Omen ax003no that I bought in August. A few days ago began one of the fans rattle loudly. One fan sound normal but when the second fan starts running, begin rattling. I have tried to clean with air pressure but it did not solve the problem. The computer has neither no dust.
I have another problem which I'm not sure is related. But I can not update the Nvida Graphics Driver Softpaq number: SP78630 Version 184.108.40.20619Dp24 because the installation is always unsuccessful.
Does anyone know what the problem might be with the fan?
01-06-2017 08:16 AM
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As I understand you are having multiple issues with your HP Omen notebook. I'll try my best to help you with this,
Since you have already tried cleaning the vents and still there is rattling loud sound from one of the fan, I would suggest you try to update the Bios, which should sometime fix the issue.
For more steps, click here
Regarding the second issue, what is the error message? When does it fail? could you elaborate more on the issue as this will help me in further assisting you?
Keep me posted for further assistance,
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,
Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,
Thank you for posting in the HP Support Forum. Have a great day!
I am an HP Employee
01-07-2017 10:45 AM
All drivers are updated and so is BIOS .
When I lift the laptop the fan sounds a bit different and rattles in a different way. It's a bit difficult to explain the sound, but it almost sounds as if something is loose. In addition, the fan runs at full speed and sounds very loud when I pick up the computer. Then it slows down. But it is very strange that it runs at full speed every time I pick up the computer.
I really need to fix this as soon as possible since I'm a student. I'm studying software development and I'm really dependent on this computer.
01-19-2017 10:44 AM
This is a great location to get assistance! I read your post and see that you are getting fans rattling sound from your notebook. I would like to help you resolve this issue.
- Update your Notebook computer BIOS.
- Keep notebook air vents clear and clean.
- Check Windows Task Manager to identify corrupt processes.
Click here to refer the document and perform troubleshooting steps to fix this issue.
If the issue is resolved and you appreciate my help,
Please click the "Accept as Solution" button and the "Thumbs Up".
Let me know how you make out.
I am an HP Employee
01-19-2017 11:33 AM
I realized that one of the fan was loose and was moving a bit when touching it, so I took out the fan and put some machine oil on it. Then when I screwed back the fan, and still it was a bit loose. So I put some sticky tape so it would stand firmly.
When I was done hte fan was still rattling a bit, but a day or two later the sound was gone. The sound has been normal sense. So I don't know if it was the oil or the sticky tape that solved the problem. Maybe both? You can try it out.
I will attach i pricture that shows where I put the sticky tape. Note that it's not my computer in the picture, but mine looks the same.
01-19-2017 12:40 PM - edited 01-19-2017 12:41 PM
Also, I have done all those things and none of them work. I just bought this laptop a few weeks ago so its brand new (plus I checked to see if the air vents are clean and they are), the BIOS are up to date and there are no corrupt processes. Seems that alot of people are having this problem.