Note on archived topics.
01-08-2017 12:29 PM
My laptop will only charge when in sleep mode or off.
When I am working on it, the battery indicator at the bottom on the screen says it's not charging, even when the cable is plugged in and the percentage of charge will keep dropping while it's in use.
Any suggestions would be great
01-09-2017 12:44 PM
Good Day! Thanks for reaching out! :) Hope you are doing well. :) I understand that you need assistance regarding battery charging issues on your notebook. I’ll be delighted to assist you. :)
At the outset, you have done a terrific job on diagnosing the issue correctly. I am really impressed at your troubleshooting skills and levels of technical expertise. Hats off to you on that score! It is always a genuine pleasure to work with tech-savvy customers like you. :)
For better clarity and to assist you better, I would require more information regarding this.
- Has it charged correctly before?
- Could a software or windows update have caused this to happen?
- Did you try with another battery if possible?
For starters, to ensure that the hardware is fully functional, please run the component tests from this link: http://support.hp.com/in-en/document/c03467259
Make sure to run the battery tests and follow the option “Running the UEFI Component Tests”
If the diagnostics pass you could then test and calibrate the battery from this link: http://support.hp.com/us-en/product/HP-15-Notebook-PC-series/10862317/model/12079580/document/c04700...
Also, please uninstall the battery ACPI drivers from device manager. Steps to do it:
- Right-click on the start button and select device manager>batteries (expand it)> and uninstall everything listed there and restart the computer.
Then please perform a bios update from this link: http://support.hp.com/us-en/drivers/selfservice/HP-15-Notebook-PC-series/10862317/model/12079580
Hope this helps. Let me know how this pans out. I genuinely hope the issue gets resolved without hassles and the unit works great. :) Please reach out for any issues and I'll be there to assist you. :)
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.
If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. :)
Take care now and have a splendid week ahead. :)
I am an HP Employee