Good Day! Thanks for reaching out! 🙂 Hope you are doing well. 🙂 I understand that you need assistance regarding battery charging issues on your notebook. I’ll be delighted to assist you. 🙂
At the outset, you have done a terrific job on diagnosing the issue correctly. I am really impressed at your troubleshooting skills and levels of technical expertise. Hats off to you on that score! It is always a genuine pleasure to work with tech-savvy customers like you. 🙂
For better clarity and to assist you better, I would require more information regarding this.
Has it charged correctly before?
Could a software or windows update have caused this to happen?