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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-27-2017 08:12 AM

HP Recommended
Product: HP Envy M6 1205DX
Operating System: Microsoft Windows 10 (64-bit)

Windows update has not worked for months...always getting message could not update, undoing changes...blah, blah, blah...

 

Now, I am having nothing but trouble with Windows 10, since a overheat shutdown occured.  Running extremely poorly.  Recovery does not work.  Update does not work...I am at my wits end.  I am contemplating a full reset, but keep files.

 

PC was botn with Windows 7, and then upgraded to 8, 8.1, then 10.  If I reset my PC, will it be reset and still be running 10, or will it revert back to the original 7 it left the factory with?

3 REPLIES 3

‎05-27-2017 08:17 AM

HP Recommended

According to the product specs for your PC, if you do a factory reset, it will revert to Windows 8.

 

https://support.hp.com/us-en/product/hp-envy-m6-1200-notebook-pc-series/5330543/model/5359749/docume...

 

If you use the reset option in W10, it will reinstall W10.

 

If the W8 recovery still works, here is how you would factory reset the notebook...

 

https://support.hp.com/us-en/document/c03489643

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‎05-27-2017 08:36 AM

HP Recommended

Will Windows 10 be a fresh install?  So, perhaps, future OS updates will work properly?  Will not get the error, and the updates backing out?

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‎05-27-2017 11:59 AM

HP Recommended

Yes, W10 would fresh install.

 

It's possible the reinstall will fix the bugs.  It's also possible it won't.

 

I developed a problem with W10 and my HP 8200 Elite CMT business desktop, where the live tiles quit working and some programs would not open for love or money.

 

So, I decided to clean install W10 from scratch and afterward, everything worked just fine, and has ever since I did that 6 months ago.

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