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Posts: 1
Member Since: ‎07-11-2016
Message 1 of 2 (117 Views)

PC battery wont charge when plugged in

Product Name: HP Pavilion 15 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)


my laptop battery will not charge when plugged in, it stays on 0%, ive purchased another battery from HP, but that hasnt solved the problem, Have tried to uninstall the Microsoft ACIP driver but didnt help, HP battery check comes up with UNKOWN , (93) the hp bios battery check shows unknown aswell, so stuck on this please help

0 Kudos
Posts: 2,785
Member Since: ‎06-08-2015
Message 2 of 2 (95 Views)

Re: PC battery wont charge when plugged in

Hi @adzy148,


Welcome to HP Forums! I have read your post and wanted to help.


I understand that the battery does not hold a charge, and you have replaced the battery, but still does not work. In order to better assist you, can you provide the product number of the laptop? HP Notebook PCs - How Do I Find My Model Number, Serial Number or Product Number?


Here is a document may help:



Did the laptop come with Windows 10 or it was upgraded to Windows 10? 


Let me know how it goes.


If this helps you to reach a solution, please click the "Accept as Solution" button down below in this message. If you wish to say "thanks" for my effort to help, click the "thumbs up" to give me Kudos. :catvery-happy:




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