Having trouble signing in? Try this!
Ask questions. Help others.
The HP Community is here for you.
Post new question
Question
Reply
 
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Student
Posts: 1
Member Since: ‎07-11-2016
Message 1 of 2 (117 Views)

PC battery wont charge when plugged in

Product Name: HP Pavilion 15 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

Hi,

my laptop battery will not charge when plugged in, it stays on 0%, ive purchased another battery from HP, but that hasnt solved the problem, Have tried to uninstall the Microsoft ACIP driver but didnt help, HP battery check comes up with UNKOWN , (93) the hp bios battery check shows unknown aswell, so stuck on this please help

0 Kudos
Retired
Posts: 2,785
Member Since: ‎06-08-2015
Message 2 of 2 (95 Views)

Re: PC battery wont charge when plugged in

Hi @adzy148,

 

Welcome to HP Forums! I have read your post and wanted to help.

 

I understand that the battery does not hold a charge, and you have replaced the battery, but still does not work. In order to better assist you, can you provide the product number of the laptop? HP Notebook PCs - How Do I Find My Model Number, Serial Number or Product Number?

 

Here is a document may help:

http://support.hp.com/us-en/document/c04752217#AbT6

 

Did the laptop come with Windows 10 or it was upgraded to Windows 10? 

 

Let me know how it goes.

 

If this helps you to reach a solution, please click the "Accept as Solution" button down below in this message. If you wish to say "thanks" for my effort to help, click the "thumbs up" to give me Kudos. :catvery-happy:
 

Regards,

 

 

SDJL
I work on behalf of HP


Please click “Accept as Solution ”on the post that solves your issue to help others find the solution.
Click the Thumbs Up on the left to say “Thanks” for helping!
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation