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12-18-2016 10:55 AM
12/13/16 installed all upgrades one at a time. After installation, when I shutdown my pc, the power button light stays on. I have to disconnect it from power source (either battery or ac cord) in order to complete shutdown. May have been a coincidense concerning update install.
12-19-2016 06:10 AM
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I understand that your system is not shutting down properly after installing Windows 10. I am happy to help with this.
Under Power Options, go to Choose what the power buttons do and under the Power and sleep button settings make sure that the When I press the power button down down action is set to " Shut down ".
Also on the same screen under Shutdown settings
Uncheck Turn on fast startup (recommended)
Here's a related HP post which has helped other customer's to resolve the issue. Click here
Let me know if those steps worked for you.
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Give us some reinforcement by clicking the solution and kudos buttons,
that'll help us and others see that we've got the answers!
I am an HP Employee
12-22-2016 12:39 PM
Thanks for replying. As I understand you are having issues with the PC not shutting down as normal. Don't worry we have few other steps to help you with.
Let's try these steps here:
Don't press and hold the power button for long, Just press it once and let all the background services to close. Once it's done it should shut down normally.
Next thing, I would suggest is to shut down from the Start button - and check how it goes.
Alternatively, please check the power options
Open Power Options if the issue is not fixed.
- Right Click the Start Menu, select"Power Options".
- Click on "choose when to turn off display".
- Click: "Restore default settings for this plan".
- Click on "Change advanced power settings".
- Look for "Power buttons and lid" on the list and expand it.
- Open Settings, and select Shutdown or Sleep or Shutdown.
Please respond to this post with the result of your troubleshooting. I look forward to hearing from you.
If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.
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And I Hope you have a good day, Ahead.
I am an HP Employee