Ask questions. Help others.
The HP Community is here for you.
Post new question
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Posts: 1
Member Since: ‎06-08-2014
Message 1 of 2 (224 Views)

PC problems

Hi wipe the whole PC last nite still running hasn't cleared??? Wiped the PC to sell it
0 Kudos
Posts: 14,461
Member Since: ‎09-02-2013
Message 2 of 2 (182 Views)

Re: PC problems

[ Edited ]

Hi Debbie74,


Welcome to the HP Forums!Smiley Happy

I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.


I understand you want to wipe the hard drive so you can sell the notebook. First please stop the existing process.  If you are unable to cancel it then just restart the notebook.


I would do a system recovery back to factory, which will delete all you data.  As you did not provide the Operating System you are running, I am provided more then one option. You will need to select the correct one.


Performing a System Recovery (Windows XP)

Performing an HP System Recovery (Windows Vista)

Performing an HP System Recovery (Windows 7)

Performing an HP System Recovery (Windows 8)


Please provide  me any details, if you would like further assistance.


† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation