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pdurica Honor Student
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Hi Everybody,

 

Few days ago just after the start of my HP Envy I got this ugly blue screen.

I've been checking the forums seveal days for a solution, but none of it pertained to me. I am not able to get niether to bios nor to recovery manager. I don t even know If this is a hardware or software problem. I tried to removed RAM and reinsert. Didn t work. I tried to run my laptop without RAM and got the same screen.

 

Have you ever experienced issue like this? Could you please help me?

 

Thank you very much in advance.

 

 

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Hi @pdurica,

 

Welcome to HP Forums!

 

I came across your post and wanted to help.

 

I understand that your laptop starts with a blue screen, and you cannot access the BIOS and recovery manager. In order to better assist you, please provide the product number and version of Windows installed on your laptop.

HP Notebook PCs - How Do I Find My Model Number, Serial Number or Product Number?

 

Looking forward to your reply!

SDJL
I work on behalf of HP


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pdurica Honor Student
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Dear SDJL,

 

Thank you very much your effort.

 

That is correct, I get blue screen and cannot access anything.

 

Product number of my laptop is: C0V23EA#BCM, Model 6-1150ec. There was Win 8 isntalled origanally, just few days before I got this screen I had updated it to Win 10 (this made my computer much more slower, that s why I would love to have Win 8 back).

 

Thank you very much every single advice in advance.

 

pdurica. 

 

 

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Hi @pdurica,

 

Please follow this document for troubleshooting:

HP PCs - Error Messages Display on a Blue Screen during Startup or Boot (Windows 10, 8, 7)

 

Let me know how it goes.

SDJL
I work on behalf of HP


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pdurica Honor Student
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Thank you very much for the manual. I appreciate it very much. I will get through it and let you know by this Thursday/Friday.

 

Best Regards,

 

pdurica.

 

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pdurica Honor Student
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Dear SDJL,

 

Once again, thank you very much for the manual and for your assistance. Hard reset helped. Seems to be ok now.

 

Thank you and have a great day!

 

pdurica

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Hi @pdurica,

 

Glad to hear that it is working now. Have a good day!

SDJL
I work on behalf of HP


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