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01-02-2017 10:24 AM
Upon opening sealed box from SAM's club and trying to set up, I found a paper jam when i tried to set it up with perforated paper. We don't have perforated paper in our new home so this was a frustration and surprise. I hope that HP will surprise me with compensation of a new black cartridge as this was obviously used before, refurbisheshed and sold as new.
01-02-2017 11:18 AM
Allow me to welcome you to the HP forums!
Sorry, but this is just a community self-help forum staffed by volunteers. HP maintains no official presence here and we are not authorized to deal with equipment replacement issues.
For these issues, you will need to contact HP Customer Support directly.
If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
If you have trouble finding a phone number, then try: 1 (800) 474-6836
***Please mark Accept As Solution if my post solved your problem***
I am a volunteer and I do not work for, nor represent, HP
01-02-2017 11:25 AM
I think you should take the printer back to where you purchased it.
HP does not repack used printers and sell them as "new" in retail stores.
I would guess that the printer was purchased, the people who jammed the paper in the printer returned it to the store and did not mention that the printer was damaged. Some stores do a better job of checking returned merchandise that do others -- "open" boxes are always suspect.
Make sure the clerk at Sam's knows that you want to purchase a new printer in an unopened box.
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