Upon opening sealed box from SAM's club and trying to set up, I found a paper jam when i tried to set it up with perforated paper. We don't have perforated paper in our new home so this was a frustration and surprise. I hope that HP will surprise me with compensation of a new black cartridge as this was obviously used before, refurbisheshed and sold as new.
I think you should take the printer back to where you purchased it.
HP does not repack used printers and sell them as "new" in retail stores.
I would guess that the printer was purchased, the people who jammed the paper in the printer returned it to the store and did not mention that the printer was damaged. Some stores do a better job of checking returned merchandise that do others -- "open" boxes are always suspect.
Make sure the clerk at Sam's knows that you want to purchase a new printer in an unopened box.
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