Password BIOS - Elitebook 2570p

[AdaDJ]

Hi, so I recently bought a laptop, Elitebook 2570p, and the BIOS seems to be password protected, how can I remove the password?

I have read the following link:

https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/EliteBook-2570p-BIOS-Admin-pass...

But I live in Sweden and dont know who to contact to get the HP_tools and the smc.bin file for my specific computer, I am thankful for any help.

[IT_WinSec]

Hello @AdaDJ

Thank you for posting in the HP Support forum.

You made a great choice with your Elitebook. 

Yes, it is correct. You need the smc.bin file

Contact details for HP Support in Sweden:

Chat / Ticket >> https://support.hp.com/se-sv/

Phone >> http://www8.hp.com/se/sv/contact-hp/phone-assist.html

You need to contact Business support > +46 8 5199 3363

When you contact them, ask for BIOS password reset assistance and request for customized SMC.BIN file

It might take several days for the support staff to send you the file.

Here are the necessary instructions you need to follow once you get the file

Please make sure USB pendrive is formatted to FAT32 (not NTFS, not else)

Follow these steps to clear an unknown password for the BIOS administrator:

1. Save the attached SMC.bin file to a blank USB pendrive.
2. Shut down the notebook. Insert the USB pendrive into any USB port. (If this notebook has both USB 2.0 and 3.0 ports, use a USB 2.0 port.)

3. Press and hold the following three keys at the same time:

the Windows key (near alt) , the Up-Arrow key, and the Down-Arrow key

4. Click one and release the power button

You will understand it worked

5. Once you see a grey "SMC Command" screen, release the three keys mentioned in step 3.

(Note: Steps 3, 4, and 5  signal the BIOS of this notebook to examine the USB ports and the HP_TOOLS partition for an SMC.bin file, and if it detects one, to run its command. This SMC.bin file contains the command to allow access into the BIOS as a BIOS administrator without supplying a password.)

You should see something on your screen

6. Read the grey screen about "SMC Command":

6a. If you see a message "SMC Command failure", contact HP support and attach photo of the F1 System Information
screen.

6b. On the other hand, if you see no "SMC Command" message of any sort, try steps 3, 4, and 5 again. You may also use a different brand and smaller capacity USB key. If that does not succeed, contact HP support. Pay attention to step 3 - press and hold the 3+1 button at the same time or very very fast one after another.

6c. If you see a message "SMC Command success", then the command has worked. Follow the on-screen instructions and restart the device. Begin tapping the F10 key (or the Esc key) like tap-tap-tap during start, so that the machine will go into the BIOS setup screen. (For this boot only, the machine should let you enter Setup without having to supply an administrator password. If the unit is restarted without performing the next step, the process will need to be ran again).

7. From the File screen in the BIOS, highlight and select the option to "Reset BIOS Security to factory defaults". (This will clear the old unknown password.) Follow the prompts, and restart the notebook when prompted. Reminder: if this notebook uses
BitLocker full disk encryption software, please choose to NOT reset the TPM! If it does not use BitLocker, you can also clear the TPM.

8. If you wish to set a new administrator BIOS password, you may do so on a future boot cycle by pressing F10 and setting a fresh BIOS admin password within the BIOS setup screen.
If there is any difficulty, particularly at steps 6a or 6b, contact HP support

If the above does not help, please contact HP Business support

Let me know if this helps and works for you.  Don't hesitate to post again if you face difficulties.

[AdaDJ]

Thanks IT_WinSec but I cant seem to get the SMC.bin file. I just contacted HP, they told me that they can only give out the SMC.bin file if there is any warranty on the PC. Is there some other way to solve this?

[IT_WinSec]

Hi @AdaDJ

Thank you for letting me know. As per my knowledge, business class (commercial) devices like yours (Elitebook) are eligable for free assistance even though the warranty has expired. This is software issue and SMC.bin file should be covered. Warranty covers hardware issues (hardware, parts, etc.)

I will ask HP internally for checking this out and hopefully someone will get back to you.

Cheers!

[AdaDJ]

Awesome. Thanks.

[kevin-t]

@AdaDJ

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.