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mtogni
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Message 1 of 2
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Password not required after sospension

HP Recommended
HP ENVY 17 Notebook PC
Microsoft Windows 10 (64-bit)

Hi all, after update to windows creator 1703 I experience this strange behavior on my notebook.

After sospension windows start to show me the initial picture and ok.
So as usual I click the mouse button (or press a key) and the screen change to the foreground color but does not required anymore the password! It appears as frozen for a while then it go back to the initial picture and again I press a key but it's a loop... the only thing I can do is to shut down the system and restart.

After a restart I can access windows because it ask me the password, so the problem is only after a sospension.

The only trick I found was to disable to require the password but it's not safe for me of course.

Any help woiuld be very appreciate

 

Thanks in advance

 

Michelangelo

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DavidSMP
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Message 2 of 2
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HP Recommended

Hi @mtogni,

 

Good Day.   Thank you for stopping by the HP forums. I reviewed the post regarding the computer freezing after waking from sleep and the password not getting displayed for you to log in. I will be glad to assist you here. 🙂

Superb description and splendid diagnosis of the issue before posting. Kudos to you for that. 🙂

To assist you with clarity, I would require more information regarding this.

  • Did you try to check the power options in windows?
  • Please provide the complete model# of the computer.

It looks like the computer is not properly waking up from sleep mode and freezes.

Please follow all the prescribed steps from this document to troubleshoot sleep related issues

  • The computer does not wake up from sleep or hibernate mode
  • Sleep and Hibernate issues after upgrading to Windows 10
  • The computer does not go into sleep or hibernate mode
  • Disabling the password requirement when resuming from sleep
  • Disabling hybrid sleep in Windows
  • Understanding Windows Sleep and Hibernate modes

Please update the bios and chipset drivers from this link: http://hp.com/drivers please select the country and type the product# of the computer.

Then follow the on-screen instructions and update it after selecting the correct operating system.

 

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, please. Please note that I am not overloading you with a lot of troubleshooting steps.

Instead, just like you, I am eager to ensure that the problem gets resolved. So I am providing you with more resources and information at your disposal to deal with the situation better.

 

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a superb week ahead. 🙂

 

 

 

DavidSMP
I am an HP Employee

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