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10-11-2016 12:42 PM - edited 10-11-2016 12:48 PM
Hello everyone, hope we're all well! I'm hoping someone can help me!
I recently got a HP Pavilion 15-aw065sa and I love it. I decided to upgrade the SSD, and sadly in doing so, have slightly cracked the underside plastic (about an inch along from the middle of the rear towards the centre of the case). It's not a biggie, but I'd really know if there is anywhere (be it HP or someone else) where I can PAY MONEY (to a limit, lets not go silly, it's just a piece of plastic) to get a replacement. I'm also looking at getting an optical HDD caddy, so a DVD drive front replacement would be useful too!
If anyone can help please let me know, it's a great laptop!
EDIT: Should mention I checked the part surfer, as well as ebay, and sadly can't find anything
10-13-2016 01:15 PM
Thank you for joining HP Forums.
I'll be glad to help you 🙂
As I understand you have accidentally cracked a part of the base enclosure (please correct me, If I'm wrong)
And you are in need of the part number: 719866-001 (let me know, if this works for you)
If not, reply back with your computer's product number (please don't share sensitive information such as serial, email id, etc) so that I could get you an accurate solution.
Let me know if those steps worked for you. If they did, that’s awesome! Give us some reinforcement by clicking the solution and kudos buttons, that’ll help us and others see that we’ve got the answers!
I am an HP Employee
10-13-2016 03:04 PM
Hello! @Riddle_Decipher. Firstly thanks for your post, always a great start when HP Employees are actively looking to help their customers. I appreciatte this.
I am indeed in need of both the base encloser as well as a optical bay cover i.e the front plastic bit for the dvd drive.
I had a look at 719866-001 and that doesn't seem to be the part; I googled the part and that base includes a hole for the battery while the HP Pavillion 15-aw065sa (product number X7H11EA#ABU) has an internal battery, so I don't think that is the right part. I hope you can still help me though!
10-14-2016 03:14 PM
Thank you for replying,
Please find the details you are looking for on this link.
Just enter the region & product number to obtain the part number you need,
You could also use the parts store on the same page and order the parts from HP.
Keep me posted,
I am an HP Employee