Pavilion G6 Not Working Anymore! Help!

[rydersaurus]

Hi,

Eariler today I was using my laptop when the screen flashed a bit and turned off, from there I havent been able to turn it back on.

When I press the power button, the light for the power button stays on, the screen stays blank and the capslock button flashes once every 4 seconds. The fan sometimes turns on, but only for a few seconds.

I've tried taking out the battery, holding down the power button for 30-60 seconds, all that without success. 

I think that it might be a CPU not being fuctional, which I found out after a bit of looking around.

I haven't been able to get any more infomation on this, so I've come here, hopefully you can help me out a bit.

Thanks in advance

[tam-web]

rydersaurus:

Let's see if we can help troubleshoot your issue.  I need to dig into the product name.  It is normally located on the bottom of your laptop or under the battery case.

Mine looks like this after removing the battery:

HP Pro 6460B

tam-web

[rydersaurus]

Hey, thanks for replying!

Heres the Model: g6 - 2148TX

And the product number if that helps: C5H5OPA#ABG

[MSSAT]

HI ,

welcome to HP support forums

your PC faces a problem with the startup

the guide is in the link below

http://support.hp.com/us-en/document/c01732674

check what is happening to your PC and you will knw where is the problem

**HP team does a great work (just tell me the model)

**really surprised me

i don't work for HP

[rydersaurus]

Thanks for helping MSSAT, but sadly none of those worked.

It came to a CPU malfunction, which told me to contact HP for support.

[george-p]

Hi @rydersaurus ,

I have sent you a private message. If you are not sure how to check your private messages then this post has instructions that will guide you.

Regards,
George

[rydersaurus]

Hi, I haven't heard a response since I sent the email

Please respond ASAP