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questionlady
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Pavilion dv9910us - network adapter stopped working

Model:  Pavilion dv9910us Entertainment PC (just noticed Control Panel>System says dv9700, why??)

OS:  Windows Vista Home Premium, SP1, 32-bit

Network adapter:  NVIDIA nForce 10/100 Mbps Ethernet

Device status:  This device cannot start. (Code 10)

Driver date/version:  8/1/2008   - 67.8.9.0

User hardware skill/knowledge:  Probably between beginner and moderate

 

At home I use wireless and at my parents I connect with a cable to their modem.  A couple of weeks ago, I could not connect at their home.  When plugged in, there is a solid green light on one side of the port and a flashing amber light on the other side.  Perhaps I didn't notice it before, but I don't think there was a flashing light before.  The day before everything had worked perfectly there.  I called their cable company who checked the modem and they said it was fine, something was wrong with my network card.  Fortunately, my wireless adapter still works, but my parents don't have WiFi and we prefer to not have it.

 

I searched the HP site and found a fix for the same problem on Vista 64-bit systems, but not 32-bit.

 

Anyone have a solution?  All help is appreciated.

 

 

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Knute
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Pavilion dv9910us - network adapter stopped working

The flashing light is network traffic, it's a good sign.  Have you tried connecting hardwired at a friends house?  Then we could determine if it is your laptop, or your parents ISP/Cable Modem

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    questionlady
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    Pavilion dv9910us - network adapter stopped working

    Thank you for your reply.  I tried connecting via cable to my landlords' modem and no port lights lit.  It is wireless modem that normally plugs into their computer; would this make any difference?

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    Knute
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    Pavilion dv9910us - network adapter stopped working

    Well you had lights at your parents and none at the landlord's.  I'd verify that you had it connected right.  Did you unplug the cable from their computer and plug it in to yours or did you only unplug the cable from the cable modem and plug it into yours?

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    questionlady
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    Pavilion dv9910us - network adapter stopped working

    I unplugged the cable from my landlords' and connected to mine; therefore, the cable went directly from the modem to my computer.  Your question prompted me to try one more time and do something that I had not thought of previously.

     

    I just now connected their cable to my computer again and this time there is a green light on the port, but no flashing amber light like at my parents'.  This time I reset the modem hoping that would do the trick, but it still won't connect manually.

     

    If I go to Network and Sharing and click on "Diagnose and Repair," it shows that there is something wrong with the network adapter.  Also, in Device Manager, the NVIDIA nForce 10/100 Mbps ethernet icon has an exclamation mark and Properties shows the device can't start with a Code 10.

     

    BTW, I sure hope you or someone can help me get this resolved before Christmas.  The thought of getting snow-in there over the weekend with no Internet (they don't have a computer) is quite frightening!  :Crying:

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    Knute
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    Pavilion dv9910us - network adapter stopped working

    Have you tried Safe Mode with networking to see if you can get the network that way?

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