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shanasue3
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Pavilion g4 laptop recovery not working

I am trying to recover a laptop that crashed using the recovery disks that I purchased from HP. The recovery manager gets 85% finished with the first step in the factory image recovery preparations and then gives me the following error:

 

Copy File Fails

 

From: E:\PRELOAD\BASE.SWM

To: C:\RM\Image\BASE.SWM

 

Press OK to rety.

 


When I press okay it freezes. Following is the info from my laptop:

 

Serial: 5CD1446HLQ

Product:QE041UA#ABA

Model: g4-1229dx

 


Thank you for any help you can provide.

 

 

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Pavilion g4 laptop recovery not working

Enter BIOS setup by tapping/holding the F10 key immediately after powering on the laptop.Use Diagnostics to test your hdd.

**Click Accept as Solution on a Reply that solves your issue**
***Click the Thumbs-Up button as a way to say Thanks!***

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shanasue3
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Pavilion g4 laptop recovery not working

Thanks for the help - I tried this but before it finished testing my hard drive it came up with the following message:

 

Hard Disk 1 Quick (303)

 

{OK}

 


I hit okay and it goes back to the original screen.

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