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Student
Posts: 1
Member Since: ‎09-15-2016
Message 1 of 2 (324 Views)

Pavilion g6 with broken left hinge

Product Name: Pavilion g6-2342dx
Operating System: Microsoft Windows 8 (32-bit)
Like many others have experienced/posted, the left hinge on my pavilion has bulged and cracked the casing. I take care of my laptops and have not dropped it at any time. I first noticed the hinge problem last night, and I can now no longer open the laptop with hearing a grinding sound. This laptop is 2-3 years old and no longer under any warranties. I'm a student and cannot afford the $250+ repairs. Is hp doing anything about this common problem?
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Moderator
Posts: 16,046
Member Since: ‎09-30-2014
Message 2 of 2 (321 Views)

Re: Pavilion g6 with broken left hinge

@rsf4

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
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