Note on archived topics.
06-27-2016 10:00 AM
For some reason my laptop once stopped charging, I tried a few different outlets at a library and non of them made the laptop start charging again (charging = organge light glowing). I got home, and my outlets there didn't work either. THen after a while I tried an outlet again, and it worked. Then this problem occured one more time (then I fixed it somehow). And the last time it occured I haven't been able to fix it. Trust me I've tried almost everything, I tried turnign it off taking the battery out and holding the powere button then trying to charge it, I tried waiting for hours, but have not tried a new charger.
So here is the problem I see: I plug in the charger, and the charging LED does not glow, instead it randomly (it seems random) blinks.
I once left my laptop to do that for hours, and it still didn't even charge. Also I can't turn on my laptop without the battery (not sure if thats even possible, as I have not heard it is possible).
I'm going to send it back to Costco soon, but before I do, please help me figure out how to fix it, thanks 😄
06-27-2016 07:09 PM
Thanks for becoming a member of the HP Support Forums. I understand you are having an issue with the battery not charging. I will be glad to help you.
Please post the full product number and operating system in use on your computer. See the following, if you need help with that information.
How Do I Find My Model Number or Product Number?
Is the Windows Version on My Computer 32-bit or 64-bit?
Please get back to me with above information, so I can help you better.