Hi i have a issue with my HP Pavilion g6-2231ec. I used it without battery because battery is dead, just power connector. Notebook works normaly but on a next day it won't turn on. It only blink one time near power plugin. When pressing the power button the button light doesn't even light.
I tried to test it with friend power adapter but won't turn on. But we tried to get battery to it (without adapter), and everything works. I decided to change power DC Jack Power Cable and it doesn't help. It is the same. I don't understand what's wrong. Thanks for reply.
Welcome to HP Forums, this is a great place to get support, find answers and tips, Thank you for posting your query, I'll be more than glad to help you out.
I see that you have followed all the basic troubleshooting steps to isolate the problem. In this scenario, I would suggest this to be a hardware failure either with the port or with the motherboard.
I would recommend you contact our HP phone support for available service options. Please visit Contact HP and fill in the product details to get the tech support number.
If the unit is under warranty, then the issue will be covered by the manufacturer's warranty ideally. Otherwise, please contact HP or local a technician to get the unit serviced.
I hope this helps. Let me know if you require any further assistance.
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Jeet_Singh I am an HP Employee
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