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07-18-2016 11:34 AM - last edited on 07-18-2016 11:38 AM by kevin-t
I have a HP Pavillion x360 (13z-a000) that I bought two years ago. The CPU is dead. The computer does not power on and the Caps Lock button blinks constantly (single blink). I brought it to a local shop and they confimed this but they do not fix HP. If it is the motherboard, can I just buy one and replace it myself? Where can I buy the mother board? How do I find the part number?
The serial number is [Personal Information Removed]
07-18-2016 12:42 PM
Here is the Manual:
There are 4 different AMD motherboard depending on if you have the A8 processor or the A6 and Windows Standard or Pro. Get the same Windows version as you have or you will have to buy another copy of Windows. Your hard drive installation of Windows will not activate unless you install a motherboard set up for the same OS version. Post back if you need a more detailed explanation. Yours is a CTO laptop so we cannot just look up your original factory specs.
You can interchange the A6 and A8 version of the motherboard with the caveat stated above. The Manual shows the "how-to" on replacement. Assuming you have the A8 and Windows Standard this is the part number:
This is it on US amazon.com for $109 which is a pretty fair price:
Post back with any more questions.
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07-20-2016 09:56 AM
Thanks for helping me through this. I checked the motherboard and it is stenciled with "DA0Y72MB6C0 Rev C" on the edge near the memory. It also has "Model : Y72", stenciled near the memory slot. I can't find anything that is of the format "769075-501".
There is a sticker that has "768042-001" and "DC1480" on it, but that looks like it is for the display.
Another sticker has "693374-005" and "DC1480" but that looks like it is for the memory.
I googled "DA0Y72MB6C0" and got this item:
There are two on amazon as well, one for the A6 and one for the A8.
The AMD chip is stamped as "6410". Does that mean it is an A8?
07-20-2016 01:03 PM - edited 07-20-2016 01:05 PM
If you look at that ebay item they are also listing it as a 768042-001 but that is not a number for the motherboard as listed in the manual and a quick google search shows that number used for both screens and motherboards.
It appears to me that the ebay auction is your motherboard and the price is very attractive.