Note on archived topics.
07-19-2016 02:50 PM
I understand that HP prefers you not access the 😧 Recovery Drive. But ever since I foolishly let MS 10 my laptop has been difficult to use. I may want to revert to an earlier version but that is another topic. I've set all the permissions for users, administrators etc. and still can't get in. The predication was Msert.exe and trojan dynamer!ac. i've read all the threads and know it is a false positive. So thank you for helping.
07-19-2016 03:43 PM
Sorry for being the bearer of bad news, but Upgrading your PC most likely corrupted the HP Recovery drive, thus rendering any HP recovery now impossible.
So, if you're asking about accessing that drive to do a recovery, it's too late for that.
If your question is about handling a virus-infected PC, then this thread has some information: Solved: I think I have a virus what can I do? - HP Support Forum - 5595134
***Please mark Accept As Solution if my post solved your problem***
I am a volunteer and I do not work for, nor represent, HP
07-20-2016 12:58 PM
WA Wood, thanks for the quick and informative response.
This is not a virus issue as stated, MS Defender is causing a false positive. But that is what caused me to look at the Recovery Drive (and other inaccessible drives).
I did try a recovery and, as you point out, there is nothing the system finds to recover from since installing Win 10.
So that brings us back to my original question: How do I access the drives blocked by HP? That is all I really need to do right now.
There are three marked a Recovery Drives. If they no longer serve that purpose why don’t I use the space for other needs? I can’t get to them.
Is it ok to format the drives if I can? And will doing so allow me to add that space to the C: drive?
Or should I purchase recovery disks and start over with Win 7?