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devinlavelle Honor Student
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Plugged in - Battery not charging

HP Pavilion 11-n010dx x360
Microsoft Windows 10 (64-bit)

The battery indicator says "0% available (plugged in, not charging)"

 

I have run the battery diagnostic and it says that battery is fine. I have run the ac adaptor diagnostic and it says that is fine as well. I have updated the bios. I have uninstalled "Microsoft ACPI Compliant Control Method Battery" and rebooted. I have also uninstalled it and updated immediately.

 

The battery is non-removable.

 

Anything else I can try?

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Plugged in - Battery not charging

Hi @devinlavelle,


Welcome to the HP Forums! To help you get the most out of the HP Forums, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

 

I have read your post and wanted to help. I understand that the battery indicator shows not charging, but battery test passed. Can you boot the laptop on battery without AC adapter plugged? Or it only can boot up while AC adapter is plugged in.

 

Keep me posted.

 

Regards,

SDJL
I work on behalf of HP


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devinlavelle Honor Student
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Plugged in - Battery not charging

No. The battery is empty. If it's unplugged it immediately cuts off.
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Plugged in - Battery not charging

Hi @devinlavelle,

 

Thank you for the quick reply!

 

It is better to contact HP Phone Support to arrange a repair.

 

Good luck,

SDJL
I work on behalf of HP


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