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Student
Posts: 1
Member Since: ‎10-14-2016
Message 1 of 2 (115 Views)

Plugged in but not charging

[ Edited ]
Operating System: Microsoft Windows 10 (64-bit)

The laptop is plugged in and the little LED light is on. The laptop is currently at 8% and is working fine but the battery is not charging. Further, the fan inside the laptop has been working continuously for the past half an hour. I request you suggest me ways to take care of this myself as I have exams  right now and won't be able to take the laptop to a service center. My laptop is an i7 5th Gen with serial number [Personal Information Removed]

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Provost
Posts: 10,686
Member Since: ‎01-11-2011
Message 2 of 2 (104 Views)

Re: Plugged in but not charging

[ Edited ]

Hi,

Thanks for using the HP Forums.

 

Can you try to do  a system restore to before the problem started and check if the software causing the issue?

 

Also, you may consider running a battery calibration. 

 

This resource will be useful useful:

HP Notebook PCs - Testing and Calibrating the Battery (Windows 10)

 

 

Let us know if that works!

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