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AditiSharma Student
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Plugged in but not charging

Microsoft Windows 10 (64-bit)

The laptop is plugged in and the little LED light is on. The laptop is currently at 8% and is working fine but the battery is not charging. Further, the fan inside the laptop has been working continuously for the past half an hour. I request you suggest me ways to take care of this myself as I have exams  right now and won't be able to take the laptop to a service center. My laptop is an i7 5th Gen with serial number [Personal Information Removed]

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Provost Provost
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HP Recommended

Plugged in but not charging

Hi,

Thanks for using the HP Forums.

 

Can you try to do  a system restore to before the problem started and check if the software causing the issue?

 

Also, you may consider running a battery calibration. 

 

This resource will be useful useful:

HP Notebook PCs - Testing and Calibrating the Battery (Windows 10)

 

 

Let us know if that works!

I am an HP Employee
Although I am speaking for myself and not for HP.
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