Plugged in, not charging

[antxnxllx]

I've tried all the solutions that I've found and nothing work. I have a HP Envy x360. please help!!

[visruth]

Hi,


Please do the battery test from HP support assistant software.

HP support assistant: http://www8.hp.com/in/en/campaigns/hpsupportassistant/hpsupport.html

Let me know the results, details like cycle count, cell voltages etc


Regards

Visruth

[antxnxllx]

Cycle count: 160/1000

Battery Age: 839 days

Temperature: 22 °C

Design Capacity:3820 mAh

Full Charge Capacity: 3424 mAh (89%)

Remaining Capacity: 469 mAh

Current: 1907 mA

Terminal Voltage: 11617 mV

Design Voltage: 11400 mV

Cell Voltage 1: 3894 mV

Cell Voltage 2: 3859 mV

Cell Voltage 3: 3864 mV

Cell Voltage 4: 0mV

Status: 80

AC Power: Yes

[visruth]

What is the exact model name, product number of your laptop?

[antxnxllx]

Product number: M1W60UA#ABA

[visruth]

Hi,


Manual: http://h10032.www1.hp.com/ctg/Manual/c04642245

I understand that your model has non removable battery

Uninstall Microsoft ACPI compliance battery and AC adapter driver from Device Manager completely

Shut down laptop

Do a hard reset : https://support.hp.com/in-en/document/c01684768

Remove AC adapter from notebook

Then reload BIOS to default: http://support.hp.com/in-en/document/c00034791

Save and exit. Continue to load Windows competely.

Shut down again. Plug in AC adapter now.

Restart notebook again.

See if windows is detecting battery and adapter, and plugged in and charging correctly.


Regards

Visruth