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sirkvn Student
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Plugged in not charging

HP Envy 15
Microsoft Windows 10 (64-bit)

This problem intermittently occurred when using Windows7, and continues to happen intermittently after upgrading to Windows 10.  I notice that status reads "Plugged in but not charging", with blinking white light near adapter. If I shutdown, the problem seemingly persists (blinking white light). If I simply remove and replace the battery while powered off, charging resumes and works for a while (maybe a day or two), but before long I have to repeat the process. I need to get an additional laptop for my wife, and was hoping to get another Envy 15, but she will not be able to deal with this kind of a problem. I've read a number of other posts on this problem, but not seeing a definite solution.

 

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Message 2 of 2
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HP Recommended

Plugged in not charging

Hello @sirkvn,

 

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

 

I understand that you are having an issue with the notebook charging, and wanted to assist you!

 

To start, can you provide me with the Product Number of the notebook?  Here is a link you can use that will help you find your Model and Product Number:
HP Customer Support - Products

 

In the meantime, try reviewing the following document, and let me know how it goes:

HP Notebook PCs - Battery Does Not Power Notebook or Hold a Charge

 

Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks!

 

Have a great day!

SDF15
I work on behalf of HP

Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
Click the Thumbs Up to say “Thanks” for helping!
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