Note on archived topics.
07-31-2016 07:39 AM
08-02-2016 01:01 PM
Thank you for joining in on the HP Support Forums and Welcome! This is a great place to ask questions, find solutions and get help from HP and the community!
I read your post on the HP Support Forums. I wanted to reach out to you and help! I understand that your HP ENVY 15 x360 Convertible PC is plugged in but it will not charge.
Does your Notebook turn on?
Have you tried to do hardware testing?
Please make sure that the AC adapter cable is not plugged into a power strip, surge protector, or secondary power source. It should be directly into a wall outlet.
Here are some documents to use for Troubleshooting Steps:
- Battery Does Not Power Notebook or Hold a Charge
- Testing and Calibrating the Battery
- Improving Battery Performance
Here is a link to the HP Support Assistant if you need it. Just download and run the application and it will help with the software and drivers on your system that need updating.
If you require further assistance, I would be more than happy to continue to help you. Please just re-post with the results of the troubleshooting and include your Model Number (How Do I Find My Model Number or Product Number?).
Have a great day! :)
I work on behalf of HP
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