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Phoebe_Mitch Student
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HP Recommended

Plugged in, not charging

15.6 intel pentium 4GB

Hi,

      Basically my Hp laptop that i have had for just over year is coming up with 'plugged in not charging' or just doesnt recognise the charger at all. My laptop will only charge if it is in sleep mode or completely turned off. With just AC adaptor plugged in with no battery, my laptop will not turn on. I have ran all the tests on the battery and they have passed. Really need help to figure out what is wrong because all methods used on internet does not work. One did work for about 2 weeks then started to play up again. I have even downgraded the updates on my laptop form windows 10 to 8 and still doesnt work. 

 

Need advise soon as. 

Many thanks. 

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HP Support Agent
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Message 2 of 2
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HP Recommended

Plugged in, not charging

 

@Phoebe_Mitch

Thank you for posting on HP Forums,

I'd be glad to help you 🙂

 

As I Understand the laptop is plugged into the adapter/charger but it doesn't charge unless it's either in sleep mode or turned off,

Don't worry, though, as I have a few steps listed below that should help you resolve this concern:

 

Unplug the charge and use the laptop until the battery drains to 15%.

Turn off the laptop and turn it back on after 30mins.

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager,

Restart the computer and the issue should be fixed.

 

Also, Go through them all and let me know what you have determined is causing the issue.
The first document has the most relevant troubleshooting if your battery appears to be not charging.

Battery Does not Power Notebook or Hold a Charge

Battery Charging Delayed When Operating Notebook in High Ambient Temperatures

Battery Does Not Charge when Using a Voltage Adapter with the Power Adapter

Battery Indicator Light Turns On and Off While Battery is Charging
 

To understand more about how your battery works: Click here
 

If you are able to reach some resolution, please click on Accept Solution to help others with similar issues.
If you appreciate my assistance, please click on the thumbs up icon.
Both icons are below this post.
 
Have a good day, Ahead.

 

Riddle_Decipher
I am an HP Employee

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