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Student
Posts: 1
Member Since: ‎04-07-2017
Message 1 of 2 (144 Views)

Plugged in, not charging

Product Name: Pavilion 15-p008ng
Operating System: Microsoft Windows 10 (32-bit)

 I pressed the on button on my laptop and nothing happened, so I assumed the battery was low and plugged it in to charge. I'm just doing my work and i notice that the battery icon is empty when it should've been fully charged long back. I hover my mouse over it and it says 0% available (plugged in, not charging). I was so confused because this has never happened before and I've had my laptop for about a year now. The light next to where you insert the charger was white and was blinking. I pulled it out and my laptop immediately shut down. I plug it back in and it turns red, and a few seconds later white and then starts blinking again.

I've checked for solutions everywhere but I couldn't find anything that works. This is a real inconvenience as I'm unable to take my laptop to school. Please help!

 

Thank you.

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Provost
Posts: 34,866
Member Since: ‎11-12-2008
Message 2 of 2 (117 Views)

Re: Plugged in, not charging

[ Edited ]

We need to have you check the health of the battery. Tap F2 as you power up to go into diagnostics and run the battery test to get a read on how many cycles and the strength of the cells. Likely you need a new battery. One year is not a normal lifespan but if used every day it is not unheard of. 

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