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04-10-2017 05:33 PM
I've tried all the solutions that I've found and nothing work. I have a HP Envy x360. please help!!
04-10-2017 07:32 PM
Please do the battery test from HP support assistant software.
HP support assistant: http://www8.hp.com/in/en/campaigns/hpsupportassistant/hpsupport.html
Let me know the results, details like cycle count, cell voltages etc
04-11-2017 01:18 PM
Cycle count: 160/1000
Battery Age: 839 days
Temperature: 22 °C
Design Capacity:3820 mAh
Full Charge Capacity: 3424 mAh (89%)
Remaining Capacity: 469 mAh
Current: 1907 mA
Terminal Voltage: 11617 mV
Design Voltage: 11400 mV
Cell Voltage 1: 3894 mV
Cell Voltage 2: 3859 mV
Cell Voltage 3: 3864 mV
Cell Voltage 4: 0mV
AC Power: Yes
04-11-2017 06:18 PM
I understand that your model has non removable battery
Uninstall Microsoft ACPI compliance battery and AC adapter driver from Device Manager completely
Shut down laptop
Do a hard reset : https://support.hp.com/in-en/document/c01684768
Remove AC adapter from notebook
Then reload BIOS to default: http://support.hp.com/in-en/document/c00034791
Save and exit. Continue to load Windows competely.
Shut down again. Plug in AC adapter now.
Restart notebook again.
See if windows is detecting battery and adapter, and plugged in and charging correctly.