cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Highlighted
New member
1 0 0 0
Message 1 of 2
545
Flag Post

Power Cord Won't Stay Attached to Laptop

HP Recommended
HP Spectre 13-v011dx
Microsoft Windows 10 (64-bit)

My power cord does not seem to be attaching as securely as it once did, and will come out of my laptop and the laptop will stop charging with even the slightest movement. Using my laptop plugged in on the couch is no longer possible because the charging cord won't stay hooked in the port. Is there something I can do about this?

0 Kudos
1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
12,360 12,338 1,169 2,478
Message 2 of 2
Flag Post
HP Recommended

Hi @NicoleMO,

 

Good Day.  Thank you for taking an interest in the HP community. I understand that you are facing issues with the adapter not firmly plugged in.I will be really glad to assist you here. 🙂

Great description and splendid diagnosis of the issue before posting. Kudos to you for that. 🙂 You are a valued HP customer and it is paramount to assist you with it. I take it as a privilege to share this.

To assist you better, I would require more information regarding this.

  • Did this happen due to a drop or accident or due to normal wear and tear?

It is a physical hardware issue with either the charger or the adapter’s port on the motherboard that is loose.

So please contact HP phone support to get the computer repaired or the adapter replaced.

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

  • (1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
  • (2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
  • (3) Once completed click the 'Show Options' icon on the bottom right.
  • (4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.
  • They will be happy to assist you immediately. If the unit is under warranty repair services is taken care of by the manufacturer’s warranty

 

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, please. Please note that I am not overloading you with a lot of troubleshooting steps.

 

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a superb week ahead. 🙂

 

 

 

DavidSMP
I am an HP Employee

0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation