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IkhleshSaxena Student
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HP Recommended

Power Light Shows on, HDD lights shows on after Machine Shut down

HP ENVY 17 Notebook PC
Microsoft Windows 10 (64-bit)

Dear Team,

 

I am using HP ENVY 17 Notebook PC  with Serial Number (removed content).

 

Machine was working perfectly fine months ago while it was running on windows 8 but when i auto updated it to windows 10. it does not shut down properly , it shows power lights on and HDD lights on, i have to force the machine to power offf by long pressing power key.

 

Also after sometime of work if i dont use the machine it goes in sleep/hibernate(not sure which mode it takes) and when pressing any keyboard or mouse key machine does not wake up

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Message 2 of 2
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HP Recommended

Power Light Shows on, HDD lights shows on after Machine Shut down

Greetings @IkhleshSaxena

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that you are facing some power and sleep issues with your computer. 

Not to worry, I will be glad to help. 

Have you tried any troubleshooting steps on your own?

 

Recommend you run HP Support Assistant to make sure all the drivers are updated on your computer. Click here for assistance. 

Once all the drivers are updated, especially BIOS and chipset. 

Please observe your computer for a while, check if the issue is resolved or not. 

If the issue persists, please run power troubleshooter available in the control panel of your computer. 

You can access control panel by doing a right-click on the Windows button. 

For other troubleshooting steps, please refer to this HP Article for assistance. 

 

Let me know how it goes. 

Chimney_83
I am an HP Employee

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