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05-01-2016 10:43 AM
My child vomited over my HP Pavillion laptop - over the power on button and keyboard below it, I was using the compuer at the time and after a 30 seconds an error message (blue screen) come on. Then the laptop shut down.
I cleaned it, and let it try in a humid room. The laptop then would not turn on at all, it seemed to be charging normally the blue light comes on when the power adapter is in.
I reasearched what to do next - the advice was to trial using the battery alone, and hey presto for some reason it works but not all the time, it switches on occassionally and works as normal.
When I try to just use the power supply it does not swich on at all.
Any advice or thoughts as to what it wrong?
05-01-2016 12:46 PM
Allow me to welcome you to the HP forums!
I read your post about power button problems after water damage and wanted to help.
Wish I had good news for you, but I don't. You can try following these instructions to see if anything helps: You Just Spilled Water Or Coffee On Your Laptop - Here's What You Should Do
But in the case, which is nearly always, in which nothing there helps, your only real recourse is to take (or send) the laptop to an HP Service Center to have then disassemble it to determine the extend of the water damage and what it will take to restore it to working condition.
Here is some information on the Service Centers: HP Notebook PCs - Using a Certified HP Service Center to Repair a Notebook PC | HP® Customer Support
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05-02-2016 01:19 AM
Thankyou for taking the time to respond. I will call customer support tomorrow.
Oddly the laptop switched on - and the battery lasted almost 6 hours, however when I turned it off the power on button did not go off.
I am keen to know the costs of repair - to be honest given the cost of a new laptop it may not be worth even sending off for repair.
Regardless I will contact then as per your advice and see.