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Stolbert1 Honor Student
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Power issue warranty expired yeaterday

Microsoft Windows 10 (64-bit)

My sons laptop broke 3 weeks ago but i could not take a look at it until today. But it appears the warranty expired dec 24. Can HP make an exception and fix under warranty? Sr # [personal information removed]

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Regents Professor
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HP Recommended

Power issue warranty expired yeaterday

Hello  Stolbert1,

 

Allow me to welcome you to the HP forums!

 

Sorry, but this is just a community self-help forum staffed by volunteers. HP maintains no official presence here and we are not authorized to deal with warranty issues.

 

For warranty issues, you will need to contact HP Customer Support directly.

 

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

NOTE: After you get through, stay on the line until you are finally able to talk to someone -- it may take a while!

Aslo request them to escalate the matter if required.

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However, HP Customer Support is generally not available on the weekends, so you might have to wait until Monday to contact them.

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Good Luck

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee 

 

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