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Mahbubur_Rifat Student
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HP Recommended

Preinstalled Windows product key

HP ENVY 15-j139tx Notebook PC
Microsoft Windows 8.1 (64-bit)

When I buy my product the Windows 10 Original was preinstalled on my Notebook PC and backup files were given in a locked drive. Recently my hard disk has been crashed and backup files are gone. Can I get my windows product key back?

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HP Recommended

Preinstalled Windows product key

Mahbubur_Rifat

 

Hello;

Allow me to welcome you to the HP forums!

 

Your product key is still on the PC.  On Win8 machines and newer, the product key is embedded into the UEFI firmware of the motherboard.  You can retrieve is using this tool:  http://www.tenforums.com/software-apps/2577-showkey.html

 

Howver, what you SHOULD use to restore your PC is HP Recover Media and that will automatically find and reuse the product key.

 

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Service:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836

If HP no longer provides Recovery Media for your model, a couple of other sites you can check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/

Good Luck

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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