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royalrazak Honor Student
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Message 1 of 2
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HP Recommended

Primary (internal battery) 601 very low

HP pavilion 17 Notebook PC
Microsoft Windows 8.1 (32-bit)
I bought my machine not a year now an yesterday this info just pop up an d my battery don't charge any longer please I need your help
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Provost Provost
Provost
71045 8551 18378
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HP Recommended

Primary (internal battery) 601 very low

Hi,

 

Please use the following check (same for Windows 8.1) first:

 

       http://support.hp.com/us-en/document/c03325217

 

If failed you have to replace the battery. Is it still under warranty ? If yes, please contact HP for a replacement.

 

Regards.

BH
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