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Honor Student
Posts: 4
Member Since: ‎02-25-2013
Message 1 of 7 (4,665 Views)

Problem With AMD Mobility Radeon HD 5400/4200 series driver

First of all. .. HELLO!!

 

i seen many post around the internet about this topic  but without a valid answer about the solution , so i decided to ask 

the manufacturer company of my computer and see if they provide me with a solution 

 

My problem now , i have the notebook (bellow ) and i bought it with Microsoft Windows 7 64-bit, some time ago i decided to install windows 7 32-bit and i tried to find drivers for my graphics card , in the device manager (at that time) there was 2 grapchics cards displayed , first "amd mobility radeon hd 5400 series" &"amd mobility radeon hd 4200 series"

(first one high performance and second power saving gpu)

 

Anyway 

 

After the installation of the new operating system (32bit) i tried the amd auto-detect driver method ,and some others but still at the device manager (as u see bellow ) there is only the power saving gpu , the high performance its kinda like it dosn't even exist , when i select high performance gpu from catalyst control manager i get either black screen , or windows basic mode for a few seconds and then back the power saving mode gpu , to put it in a few words , nevermind what i selected for high performance gpu , the system responded to "NOTHING" 

well not even to mention that when i try to find my product from the hp driver search also says that dosn't exist , or it displays drivers for a printer ,  .... so amd & hp methods so far got me to nothing , as i searched for drivers from several sites i saw that probably the problem is that amd dosn't have made drivers for any other operating system other than MS Windows 7 -64 bit  Witch i  find kinda funny , but tell me is there finally a solution or i have to change again to 64-bit OS ? (*it will be a great trouble but i ruther not )  

 

below an image from the hardware ids and product number/name Untitled.jpg

 

Product name: HP G62 Notebook PC

 Product number: XF346EA#B1A 

 

 

0 Kudos
Honor Student
Posts: 4
Member Since: ‎02-25-2013
Message 2 of 7 (4,661 Views)

Re: Problem With AMD Mobility Radeon HD 5400/4200 series driver

also it will be nice to provide me a link for hp stock drivers for my laptop so i can install some other stock stuff for my current os Smiley Happy
Provost
Posts: 88,980
Member Since: ‎07-13-2010
Message 3 of 7 (4,657 Views)

Re: Problem With AMD Mobility Radeon HD 5400/4200 series driver

Hi:

 

Based on the product code you posted, below is the link to the W7 32 bit support and driver page for your notebook.

 

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4062&lc=en&cc=us&dlc=en&sw_lang=&product=4293...

Honor Student
Posts: 4
Member Since: ‎02-25-2013
Message 4 of 7 (4,654 Views)

Re: Problem With AMD Mobility Radeon HD 5400/4200 series driver

i am downloading as we speak , it will fix my graphics card problem as well?

Provost
Posts: 88,980
Member Since: ‎07-13-2010
Message 5 of 7 (4,650 Views)

Re: Problem With AMD Mobility Radeon HD 5400/4200 series driver

It should--especially if you are installing the first AMD driver listed.

Honor Student
Posts: 4
Member Since: ‎02-25-2013
Message 6 of 7 (4,647 Views)

Re: Problem With AMD Mobility Radeon HD 5400/4200 series driver

i installed the first , the drivers all done Smiley Very Happy 

 

one small problem   , on the task bar and generally in the system only appears the AMD vision engine control center , not the amd catalyst , so i don't know how to switch from high performance gpu to power save , any ideas?

Provost
Posts: 88,980
Member Since: ‎07-13-2010
Message 7 of 7 (4,641 Views)

Re: Problem With AMD Mobility Radeon HD 5400/4200 series driver

[ Edited ]

Hi:

 

I don't have any first hand knowledge about notebooks with switchable graphics.

 

Please see if this article helps at all.

 

http://support.hp.com/us-en/document/c03048333

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