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Redcoat14 Student
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Probook 450G2 Battery Not Charging

Probook 450G2
Microsoft Windows 7 (64-bit)

My laptop (purchased new July 2015, battery manufacture date May 2015) was working fine and the battery was being charged properly.  Then a couple of months ago my son upgraded to Windows 10.  He had some problems with drivers and not being able to run his programs so he downgraded back to Windows 7.  After that the battery doesn't charge anymore.  The charger is recognized and the laptop runs, but it is not charging the battery.  I suspect it's an internal laptop problem and buying a new battery won't help.  Any thoughts or suggestions to fix this problem?

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