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Top Student
Posts: 3
Member Since: ‎09-14-2012
Message 1 of 6 (785 Views)

Product Information not valid

Hi,
I have a problem. After updating the Bios output is black screen that says: Invalid Product Information
The following product information programmed into the system board is missing or invalid.
System Board (00A) - Product Name
Product configuration
Serial number
Product number

ENTER - Continue Startup

For more information, please visit: www.hp.com / go / TechCenter / startup.
How can I solve this problem?'m Out of warranty. How much will it cost to fix it?

Thank you for your help.

0 Kudos
Dean
Posts: 12,391
Member Since: ‎01-11-2010
Message 2 of 6 (760 Views)

Re: Product Information not valid

Only a HP service center can fix this issue.

 

This is a user to user forum, Contact HP directly, they will guide you on what to do next to get it repaired under warranty


USA
http://welcome.hp.com/country/us/en/contact_us.html



Everywhere else
http://welcome.hp.com/country/us/en/wwcontact_us.html

Provost
Posts: 37,792
Member Since: ‎11-12-2008
Message 3 of 6 (745 Views)

Re: Product Information not valid

@Francesco2000

 

Can you provide more information?

 

1-In what country are you located?

2-What is the model and p/n of your laptop as listed on the Service Tag attached to bottom of laptop.

3-Do you recall which BIOS version you installed?

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Top Student
Posts: 3
Member Since: ‎09-14-2012
Message 4 of 6 (740 Views)

Re: Product Information not valid

[ Edited ]

1 Italy
2 HP Pavilion dm1-1010EL VR566EA#ABZ
3 From version F.02 to F.15.

PhD Student
Posts: 426
Member Since: ‎02-08-2009
Message 5 of 6 (708 Views)

Re: Product Information not valid

Hi Francesco2000 - please check your Private messages, I believe I can assist. Thanks!

 

 

I am an HP employee

-Bryan
Top Student
Posts: 3
Member Since: ‎09-14-2012
Message 6 of 6 (692 Views)

Re: Product Information not valid

Spoiler
I sent the serial as you requested.
Thanks for your help. I hope to resolve the problem.
Spoiler
 
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