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02-16-2017 03:29 AM
Recently, I had to completly reset my computer to the fabric conditions, due to a malware issue. I had to change the computer hard disk like 2 years ago. The problem is that now, because of the change in the hard disk, after doing the reset the system is not recognizing the windows license (I dont have the product key, the system introduced by itself one after the reset and it shows a message saying: "This product key doesn't work. You might need to get in touch with the store or company you bought Windows from, or you can buy a new key from Microsoft"). I dont have the recovery disk with me and I have tried everything I could thing off, even trying to extract the product key from the BIOS, but it doesn't show it. Is it anyway I can fix this or recover the product key of my license?
02-16-2017 05:36 AM
The hard disk size was not the issue. As long as you reinstall the same version of Windows as was on the computer at delivery, you can change anything but the motherboard and it will still activate off the license key in the BIOS with Windows 8. What did you use to reinstall?
02-16-2017 06:20 AM
02-16-2017 06:58 AM - edited 02-16-2017 07:00 AM
Which exact version of Windows is it? 8/8.1 Pro/Home (Standard) 64/32 bit? Yes this is an unusual problem. Refresh just puts on a new set of system files and is esentially the same installation. It should activate. Have you tried any of these methods?
And when you did replace the hard drive 2 years ago how did you reinstall Windows then? I assume you have been activated with that install until you tried the refresh?
02-16-2017 09:06 AM
02-16-2017 09:24 AM
Apparently this is not unique:
The only lucid explanation I can find is that the refresh is corrupted. HP might still have system restore disks available for your model for a nominal charge.
02-16-2017 02:06 PM
Thanks for the help, I hope día can help someone else.
02-16-2017 02:14 PM - edited 02-16-2017 02:17 PM
You are not quite right. Windows 10 activates in a completely different way from Windows 8. Once you update to Windows 10 and it is activated, the Microsoft servers make a record of your computer and they know each other forever. Activation does not come from the BIOS, as it does with Windows 8. You can always reinstall Windows 10 even if you change the hard drive, wireless card, anything except the motherboard. Had we known you ever had Windows 10 on it we could have advised you just to upgrade to Windows 10 but the question was how to get Windows 8 activated, which is a problem we will now never have to solve, thank goodness. I think it was going to take a reinstall of Windows 8 to make that happen. But it is very good to hear everything is now working to your satisfaction. You are better off (probably) with Windows 10.