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Student
Posts: 1
Member Since: ‎02-15-2010
Message 1 of 14 (10,615 Views)
Accepted Solution

QuickLook 3 - Error (No user information found)

Hi there! :smileywink:

 

When I'm trying to open QuickLook 3 on my notebook HP ProBook 4510s, I'm getting the following error:

 

Error: No user information found. Cannot continue.

 

Do you know why is that ?

 

 

Thx for your help :smileyhappy:

0 Kudos
Accepted Solution

Re: QuickLook 3 - Error (No user information found)

It means you have not configured HP QuickLook and captured any user information.  However the program is installed and enabled.

 

Open MSOutlook.  You  should see two icons on the far right of your toolbar (to the right of "Privacy") for HP QuickLook.  They look like (i) with green arrows over them (the program name will pop-up when you roll your cursor over them).  I don't use Outlook Express or Vista Mail, but the icons should be there somewhere as well if you are using those programs for your email.

 

Click on the one called "HP QuickLook Preferences."

 

Select a setting on the "Capture" tab.  Then select the "Folders" tab and check off the information you want to capture.  And, set your security preferences on the last tab.

 

Apply the settings and click "OK".   A prompt will appear indicating the need to capture the information from the folders you selected.  Depending on how much information, emails etc. it may take a few minutes.

 

Once you've captured the information close Outlook and shut down your computer.  When you press the QuickLook button you should not encounter the error message -- because the program now has "found" the user information.

 

Good luck.

View solution in context
Top Student
Posts: 2
Member Since: ‎01-13-2010
Message 2 of 14 (10,558 Views)

Re: QuickLook 3 - Error (No user information found)

It means you have not configured HP QuickLook and captured any user information.  However the program is installed and enabled.

 

Open MSOutlook.  You  should see two icons on the far right of your toolbar (to the right of "Privacy") for HP QuickLook.  They look like (i) with green arrows over them (the program name will pop-up when you roll your cursor over them).  I don't use Outlook Express or Vista Mail, but the icons should be there somewhere as well if you are using those programs for your email.

 

Click on the one called "HP QuickLook Preferences."

 

Select a setting on the "Capture" tab.  Then select the "Folders" tab and check off the information you want to capture.  And, set your security preferences on the last tab.

 

Apply the settings and click "OK".   A prompt will appear indicating the need to capture the information from the folders you selected.  Depending on how much information, emails etc. it may take a few minutes.

 

Once you've captured the information close Outlook and shut down your computer.  When you press the QuickLook button you should not encounter the error message -- because the program now has "found" the user information.

 

Good luck.

Honor Student
Posts: 3
Member Since: ‎03-24-2010
Message 3 of 14 (10,355 Views)

Re: QuickLook 3 - Error (No user information found)

[ Edited ]

And what do you do if the icons for QuickLook are not showing up in MSOutlook?  Without those icons you can't do anything.  I have uninstalled QL3 and reinstalled.  Made sure the bios settings are turned on for QL.  I have even had HP involved and they have connected to my laptop and tried to fix it.  Still nothing....I have gone through a Repair of MS Office as well.  Nothing seems to want to give me those icons.

Honor Student
Posts: 3
Member Since: ‎03-24-2010
Message 4 of 14 (10,334 Views)

Re: QuickLook 3 - Error (No user information found)

Ok, while waiting for HP to call back....I solved the issue.  Here's what happened:  the addin was apparently being auto disabled when installed.  So to fix it I went to the Tools pull down menu and went to Trust Center.  Then clicked on the Add-Ins and saw that the HP Instant PIM Addin was disabled.  So down at the bottom where it says Manage: and then has a drop down list I chose Disabled Items and then clicked Go.  Then I was able to select that item and click Enable.  Then after saving that presto I had the icons there so I could configure the settings and all works fine now.

 

In case anyone else is having this issue I hope this helps.

 

-JV

Student
Posts: 1
Member Since: ‎05-22-2010
Message 5 of 14 (9,973 Views)

Re: QuickLook 3 - Error (No user information found)

are you using ms office 2007 or 2010?

i follow your step but still cant get it up..

Tutor
Posts: 8
Member Since: ‎07-19-2010
Message 6 of 14 (9,499 Views)

Re: QuickLook 3 - Error (No user information found)

Same here, the above fix doesn't work. Installing Quicklook 3.2.1.4 onto a 2740p with Office 2010 32-bit installed. Windows 7 64-bit.

 

It worked on an older version I downloaded, but on using the softpaq installer to install the recommended later version for this model, the icons no longer show in Outlook. Going back to the older version no longer works, now, unfortunately!

Honor Student
Posts: 2
Member Since: ‎08-02-2010
Message 7 of 14 (9,357 Views)

Re: QuickLook 3 - Error (No user information found)

hello there.  I found a file named HPQL.txt in the Hewlett-Packard folder located in the HP_TOOLS drive.  The file is some sort of a logbook.  Once you read the log you'll notice that whenever you have tried to fix  the QuickLook there should be an error message.  My error message was:

 

[Aug 02 01:08:24.288]  MSG> Entering HP QuickLook Outlook Add-in
[Aug 02 01:08:24.304]  MSG> Outlook 2007 requires SP1 or higher
[Aug 02 01:13:36.138]  MSG> Leaving HP QuickLook Outlook Add-in
[Aug 02 01:13:43.298]  MSG> Entering HP QuickLook Outlook Add-in
[Aug 02 01:13:43.298]  MSG> Outlook 2007 requires SP1 or higher

 

So I downloaded Office 2007 SP2, installed it and it fixed the issue.  The QuickLook shortcuts appeared in Outlook toolbar and it is working fine right now.  You can use either the Windows Update utility within your OS or you can go to the Microsoft Downloads site to serach for it. Either way should work.

 

Hope it helps.

Student
Posts: 1
Member Since: ‎08-02-2010
Message 8 of 14 (9,344 Views)

Re: QuickLook 3 - Error (No user information found)

 

 

I am having same problem -- Outlook 2010 / QuickLook -- with my new 2740p.  I am running the 64-bit Office, but otherwise same error.  Did you ever get a resolution from HP?  Thanks for your input.

 

 

Tutor
Posts: 8
Member Since: ‎07-19-2010
Message 9 of 14 (9,307 Views)

Re: QuickLook 3 - Error (No user information found)

The error message I am getting in the file referenced above is: Outlook version 14.0.0.4760 is not supported.

 

Good one HP, not supporting Office 2010 fully yet, it seems.

 

Are you getting the same message?

 

 

Tutor
Posts: 8
Member Since: ‎07-19-2010
Message 10 of 14 (9,295 Views)

Re: QuickLook 3 - Error (No user information found)

It seems the software name has changed from Quicklook to Fastlook, and that is advertising Outlook 2010 support. However, even though it is under the 2740p downloads page for 64-bit Win 7, when I try to install it, I get a message it isn't intended for my computer.

 

Maybe they'll release a fix for it at some stage.

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