Ask questions. Help others.
The HP Community is here for you.
Post new question
Question
Reply
 
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Student
Posts: 1
Member Since: ‎05-08-2012
Message 1 of 2 (1,941 Views)

RESTORE LAPTOP TO FACTORY SETTINGS

[ Edited ]

Help Please  --  I am having problem in restoring my laptop HP CQ60-615DX with WINDOWS 7 to the original factory settings as the screen is broken and i am using a monitor with it -- however each time when i get to the process of doing the restore the computer logs off and will not allow me to go any further --

 this monitor i also use with a dell laptop with VISTA  with a broken screen and i don't have any problems -- so i figure there is something with the HP laptop  that i am not doing right.

0 Kudos
Dean
Posts: 12,391
Member Since: ‎01-11-2010
Message 2 of 2 (1,875 Views)

Re: RESTORE LAPTOP TO FACTORY SETTINGS

[ Edited ]

Did you make your recovery disc set, I would do this first if you can.

 

 

 

Are you starting restore while in Windows?

 

Try this alternate method of recovery

 

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation