cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
angry_mark
New member
4 3 0 0
Message 1 of 12
46,701
Flag Post

Solved!

Ralink RT3290 not "seeing" 5GHz networks (802.11n)

HP Recommended

I just bought a HP Pavilion 17 Notebook PC (product number F9M00UAR#ABA) with win 8.1 x 64 installed and the wireless card will not "see" any 802.11n networks.  The installed driver is 5.0.37.0 with a date of 11/25/2013. 

 

I've seen issues with upgrades to 8.1 affecting the adapter, but nothing about it not functioning properly out of the box on a new WIN 8.1 machine.  Can anyone offer suggestions on how to force it to see 802.11n?

 

Thanks,

Mark

1 ACCEPTED SOLUTION

Accepted Solutions
Paul_Tikkanen
Level 21
Level 21
138,093 92,755 21,319 28,650
Message 6 of 12
Flag Post
HP Recommended

Hi:

 

The RT3290 WLAN card is only a single band (2.4 GHz) card.  It cannot find the 5.0 GHz band.

 

Anytime you see a suffix of bgn on a wireless card description, that means it is a single band (2.4 GHz) only card.

 

Wireless N cards whose suffixes end in abgn or agn are dual band (2.4 GHz/5.0 GHz) cards.

View solution in original post

Was this reply helpful? Yes No
11 REPLIES 11
redlofredlof
Level 7
Level 7
804 313 69 115
Message 2 of 12
Flag Post
HP Recommended

try installing the latest driver from the Vendor website

http://www.mediatek.com/en/downloads/pciert2790rt309xrt35x2rt539xrt3290mt7630/

 

Please perform a backup and system restore point before proceeding with this driver update.

I'm an HP Employee.The opinions expressed here are my personal opinions, not of HP.
Click on Thumbs up if my post helped you.Make it easier for other people to find solutions, by marking an answerAccept as Solutionif it solves your problem.

Was this reply helpful? Yes No
angry_mark
Author
New member
4 3 0 0
Message 3 of 12
Flag Post
HP Recommended

Thanks for the quick reply!  I updated the driver (now 5.0.46.0).

 

Unfortunately, I'm still not able to "see" the 802.11n network.  My other laptops and devices are on the 802.11n rock solid, but this laptop adapter won't even find it in the available network list.

Was this reply helpful? Yes No
redlofredlof
Level 7
Level 7
804 313 69 115
Message 4 of 12
Flag Post
HP Recommended

How about your router, have to tried to check your router config?

You can enable 2.4Ghz in the router to have the PC connect to it.

However, this is router specific.

I'm an HP Employee.The opinions expressed here are my personal opinions, not of HP.
Click on Thumbs up if my post helped you.Make it easier for other people to find solutions, by marking an answerAccept as Solutionif it solves your problem.

Was this reply helpful? Yes No
angry_mark
Author
New member
4 3 0 0
Message 5 of 12
Flag Post
HP Recommended

I have both 802.11 b/g and 802.11n running on my newtork.  The laptop will connect to the 2.4ghz SSID, but still will not detect any 802.11n networks (again, my 802.11n network IS up and running, and I am not blocking this laptop from connecting).

 

Mark

Was this reply helpful? Yes No
Paul_Tikkanen
Level 21
Level 21
138,093 92,755 21,319 28,650
Message 6 of 12
Flag Post
HP Recommended

Hi:

 

The RT3290 WLAN card is only a single band (2.4 GHz) card.  It cannot find the 5.0 GHz band.

 

Anytime you see a suffix of bgn on a wireless card description, that means it is a single band (2.4 GHz) only card.

 

Wireless N cards whose suffixes end in abgn or agn are dual band (2.4 GHz/5.0 GHz) cards.

View solution in original post

Was this reply helpful? Yes No
angry_mark
Author
New member
4 3 0 0
Message 7 of 12
Flag Post
HP Recommended

Thanks!  I'll go slam my head against a different wall now!

Was this reply helpful? Yes No
Paul_Tikkanen
Level 21
Level 21
138,093 92,755 21,319 28,650
Message 8 of 12
Flag Post
HP Recommended

You're very welcome.

 

I didn't want to see you expend any more effort on that.

Was this reply helpful? Yes No
AdamV1
New member
2 2 0 0
Message 9 of 12
Flag Post
HP Recommended

I know this is a bit old but is there a way to upgrade this without using a usb network adapter?

Was this reply helpful? Yes No
Paul_Tikkanen
Level 21
Level 21
138,093 92,755 21,319 28,650
Message 10 of 12
Flag Post
HP Recommended

That depends on how new your notebook is.

 

If it was made within the last year or so, you can install any wireless card you want, provided you have an Intel chipset/processor based notebook, and it has two wireless antenna connections.

 

If your notebook is an AMD chipset/processor based notebook with two wireless antenna connections, then you can install any model wireless card you want except ones made by Intel.

 

If your notebook is older than say, mid-2013, then it will probably not be possible to replace the wireless card except by the ones listed in the service manual for your particular notebook model.

Was this reply helpful? Yes No
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation