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Kejj3140w
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Re: My Pc is having issues resetting

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I'm having this same problem. When it was doing the recovery, a window came up and said it couldn't restart. I clicked on cancel I think (it was the only option) and it went to the HP logo and no further. I followed your steps and the system tests came back fine. I'm running the extensive test now but it could take a few hours so I thought I'd see what maybe else could be causing the boot fail. I backed up all my files so I'm not worried about losing anything, but it's acting like it lost the whole os. It's running Windows10.
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CherylG
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Did you make your Recovery USB flash drive? If so try booting from it. If you did not make one I would contact HP to order one:

https://support.hp.com/us-en/contact-hp

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